Shipping Policy

Order Processing

Orders are usually processed within 1–3 business days after payment has been received.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when tracking is available.

Please note that processing times may vary during busy periods, promotions, holidays, or other circumstances outside our control.

Delivery Times

For orders delivered within the United Kingdom, estimated delivery times are:

Standard Shipping: 3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping method, destination, customs procedures, courier delays, weather, and other circumstances outside our control.

Please allow additional time during peak periods such as Christmas, Black Friday and other major shopping periods.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers.

Tracking

Where available, a tracking number will be provided once your order has been shipped.

Tracking information may take several business days to become active after the parcel has been dispatched.

Delivery Delays

While we work with our shipping partners to deliver orders as quickly as possible, we cannot guarantee a specific delivery date.

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.

If a parcel is confirmed as lost or otherwise qualifies for a refund or replacement under our policies or applicable consumer law, we will work with you to provide an appropriate resolution.

Incorrect Shipping Address

Please make sure that your shipping address is correct before completing your order.

If you contact us quickly after placing your order, we will try to update the address before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer, subject to your statutory rights.

Customs and Import Charges

For UK orders, any applicable taxes, duties or other charges will be handled in accordance with the applicable shipping arrangement and UK law.

For international orders, customers may be responsible for customs duties, taxes or other import charges where applicable.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible with your order number and any relevant photographs or information.

We will investigate the issue with the shipping carrier and arrange an appropriate resolution where applicable.

Contact Us

If you have questions about your order or shipping, please contact our customer support team with your order number and we will be happy to assist.

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.